Maplesoft Group is currently seeking a Production and Service Manager to join one of our clients located in Ottawa for a permanent role.

Tasks include but are not limitede to:
•  Directly contribute to achievement and exceedance of corporate goals for revenue, gross margin and profit on a monthly, quarterly and annual basis
• Play a key role as a member of the Sr. Leadership Team in a cross-functional and collaborative manner
• Develop and implement a vision for Production and Service
• Foster a team environment characterized by inclusion, collaboration, excellence and overachievement
• Oversee a team of approximately 19 that include nine service technicians and 10 production staff including the performance review process
• Identify and maintain systems which maximize weekly service revenue, including accurate forecasting
• Provide daily, weekly, monthly and quarterly production and service metrics and determine how to best measure production and service performance (quality, inventory, ship to request, scrap, turnaround times and related)
• Maintain ship to request (fulfillment) metrics of 99% or better (to ensure we meets last minute needs of the industry)
• Establish processes and metrics to ensure that objectives for calibration and repair turnaround times are consistently met (and improved) in an environment where the volume of incoming units have a peak and valley trend
• Prepare, submit and maintain the annual Production and Service Budget, the Capital Equipment Budget as well as short and long range strategic plans
• Analyze payback on major equipment purchases and present recommendations to Team members, including FAR (Fixed Asset Requisition) submissions
• Ensure that Production and Service have properly documented and current procedures which form the basis of Quality Assurance
• Implement programs as may be appropriate such as JIT, Lean, Six Sigma, Kaizen and others
• Oversee the RMA (return material authorization) system and play a central role in modernization of the process
• Manage all inventory to ensure ship to request requirements are met while also meeting corporate inventory level objectives monthly, quarterly and annually
• Oversee “COMPASS,” our real-time inventory tracker which allows Sales to know what FG (finished goods) are ready for sale or when they will be
• With a spirit of partnership, interact with and manage relationships with Suppliers and Customers, negotiating purchases and contracts where required (with assistance from the Purchasing function)
• Oversee the purchasing function
• Working with the R&D Team ensure new product introductions (NPIs) and designs are production-friendly, efficient, cost effective and timely
• Taking the lead role, oversee the Environmental Health and Safety Committee. Ensure that it meets and exceeds environmental and legal requirements, now and into the future, including health & safety legislation, RoHS, WEEE, CSA, FCC, CE, and others
• Play a lead role in integrations between the US location and the Ottawa location
• Play a lead role in the corporate continuous improvement program
• From time to time, as required, recruit and hire new staff and refresh the talent pool. If required, assist in recruitment efforts for other departments
• Train (or provide systems for training) and mentor the Production and Service Team members
• Keep up to date on current industry trends for improving Production and Service efficiency.
• Perform other related duties as required

REQUIREMENTS:
• University Degree (focus on production and electronics, business minor or related courses preferred)
• 3 years of experience in an electronics/instrumentation Production and Service environment
• Demonstrated track record in managing teams and individuals
• Strong leadership and people development skills. Able to manage a team of diverse individuals.
• Knowledge of production processes as applied to the electronics industries is mandatory
• Expertise in MRP/ERP, Materials Management, Inventory, Quality, Production and ECO management
• Expertise with ESD requirements in an electronics manufacturing setting
• Strong skills in Microsoft Word, Excel, Outlook, PowerPoint
• Very strong verbal and written communication and presentation skills
• Excellent negotiation and interpersonal skills.
• Strong organizational, time management and prioritization skills.
• Demonstrated expertise in strategic planning and budgeting.
•  Strategic thinking, innovative creativity, analytical and superior organizational skills
• Ability to develop and build strong and effective relationships
• Ability to work with highly confidential information
• Valid Driver’s License and access to a vehicle for occasional local travel and hold a Valid Passport

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

We thank you for your interest in Maplesoft Group and wish to advise that only candidates under consideration will be contacted.